Christmas Shipping F.A.Q.s
When will my order ship?
Due to unprecedented demand for Chess products, we are NOT able to offer Same Day Shipping currently. Our order volume has increased several fold and our staff is working 7 days a week to meet the demand. Please allow up to 5 business days from the day your order is placed for your order to ship. We are terribly sorry for any inconvenience this may cause you but we are doing our best to ship orders in a timely fashion. If you need your order to ship immediately, please select either 2 Business Day or 1 Business Day options and those will be processed immediately.
When will my order be delivered?
BELOW IS THE SHIPPING MAP FOR FEDEX GROUND FOR HUNTSVILLE, ALABAMA 35824
The House of Staunton strongly recommends that you ship with one of our Federal Express (Fedex) shipping options. Unlike the US Postal Service, Fedex Shipments offer guaranteed delivery by a certain date* with a refund of the shipping cost if your package isn’t delivered on time. The USPS does not offer such a guarantee. Further, the USPS often advertises a certain delivery time – USPS Priority Mail as 2-Day Delivery – but this is the average delivery time and it could take significantly longer depending on the distance the package has to travel and the volume of packages in the USPS system.
We are located in Huntsville, Alabama. The Map above shows the delivery time of packages across the United States. For example, Missouri is Light Blue so it is a 2 Day delivery time. If your package ships on Wednesday, then it will deliver on Friday.
HOW TO CALCULATE THE DELIVERY DATE VIA FEDEX - It is a common mistake to include the day of shipping when trying to determine which day the package will be delivered. If your package is shipped on Monday, then Monday would not be the first day. Tuesday would be the actual first transit day. So a package shipped on Monday to a 2 day delivery zone would arrive on Wednesday - Tuesday is the first day, Wednesday is the second.
Please remember that
- Fedex Home Delivery (to residential addresses) operates Tuesday through Saturday
- Fedex Ground (to commercial addresses) is Monday through Friday
If your package is going to a home, and it ships on Thursday to a 2-day Delivery Zone, it will deliver that Saturday. if it ships on Thursday to a 3-day Delivery zone, it won't deliver until the following Tuesday as Fedex Home doesn't operate on Monday.
Do you offer Express Shipping, such as Two Day and One Day Delivery?
Yes we do! We offer both Fedex Two (2) Business Day and One (1) Business Day Delivery. And because our company does so much shipping with Fedex, we’ve been able to negotiate heavily discounted shipping rates and we pass the savings on to you! Compare our express shipping rates with our competitors – You’ll see that we’re often 30%-50% less.
What if I have any special requirements, such as needing a package not to be delivered during a certain time period (due to travel)?
If you have any special needs or requirements, we encourage you to include a note with your order to make our chess specialists aware of your needs. Our staff will then do their best to meet your needs. If you are placing your order directly through our website, you can add a note during the checkout process and this will alert our staff as to any special requirements your order might have.