The House of Staunton Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE!
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Customer Service Policies
Orders to be shipped out of the 48 contiguous United States are sent by your choice of FedEx and US Postal Service Shipping Options. Orders to be shipped Internationally will be shipped via FedEx International Economy or FedEx International Priority.
Purchases remitted with Check or Money Order Payments
Please visit our Return Policy page to learn more.
Package Refusal/Undeliverable Packages
f you change your mind about a purchase while the package is in transit, please do not refuse the package. When a package is refused, FedEx will charge the House of Staunton both the full transportation costs to return the package to us, as well as additional fees.
If you do change your mind about a purchase and refuse delivery of the package, you will be responsible for ALL transportation and delivery costs for the package to be returned to us. These fees will be deducted from the amount of your refund. It will be much cheaper for you if you just sign for the package and return it to us directly.
If you provide us with an incorrect or incomplete shipping address and the package is not able to be delivered, the carrier will charge the House of Staunton the full transportation costs to return the package to us, as well as additional fees.
If the package was not deliverable due to a mistake by the customer, those fees will be the financial responsibility of the customer. Should the customer request that the package be re-shipped, the customer must first pay the return shipping costs and fees, as well as additional shipping charges to have the package sent out again.
Item Arrived Damaged
You have one week (7 calendar days) from the date your package is delivered to notify us that the item you received is damaged. If you do find that an item has arrived damaged, please keep all of the packaging materials that your shipment came with (cardboard box, packing materials) and notify us immediately.
Depending on the item that arrived damage, FedEx may perform an inspection on the damage item and its original packaging to verify the extent of the damage and that the package was properly packed. FedEx has 5 (five) business days to decide whether they want to perform an inspection. If they do decide to perform an inspection, a FedEx representative will come to the delivery address and pick up the damaged item and all packaging materials. It is not very common that FedEx does perform such inspections, but it does happen.
If you have notified us within the one week time frame, we will replace the item at no cost to you. Please note that we will need the damaged item returned to us before a replacement can be sent out, unless other arrangements have been made.
In the case of Chessmen, where each piece is hand carved and unique, we require that you send us back the damaged piece first. This is to insure that the grain/coloring/cut of the replacement piece is identical to the one you are replacing.
If you notify us after the one week time period has ended, we will not honor any damage item claims. In this situation, you should check to see if the item comes with a Manufacturers Warranty and contact them directly regarding replacement.
If an item is covered under a manufacturer's warranty and needs to be repaired or replaced, please contact the manufacturer directly to make repair arrangements. Product warranties are an agreement between the manufacturer of that product and you, the customer.
While the House of Staunton will be happy to provide assistance with warranty claims, such as furnishing contact information for the manufacturer, it is the responsibility of the manufacturer to determine if your item qualifies for warranty coverage.
The House of Staunton will process your refund as soon as possible, but please allow up to 2 weeks to process your refund once it has been received.
We cannot be responsible for delays caused by the mail or by your credit card company.
The House of Staunton will refund you via the same method in which you paid - by credit card or by check. If you have not received your refund after 2 weeks, please contact us.
When shipping internationally, delays or additional fees assessed by your country's customs department are beyond our control.
Our customers are strongly encouraged to research their country's importing rules and if any additional fees, such as GST, duties or VAT are applicable. These fees are not included in the shipping costs and ,regrettably, are your responsibility.
If you have any questions, we encourage you to contact your local Customs Officer to determine if any such fees are applicable to your purchase. We have no access to that information and will not be able to assist you in this matter.