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      Order Status

       

      Has my order shipped?

       

      Click on"My Account"at the top of our site (to the left of the shopping cart) to check your orders' status.

       

      How do I change quantities or cancel an item in my order?

       

      Click on"My Account"at the top of our site (to the left of the shopping cart) to log in and view orders you have placed. Then click on "My Orders" to view and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

       

      How do I track my order?

       

      Click on"My Account"at the top of our site (to the left of the shopping cart) to track your order.

       

      My product is missing parts

       

      Sometimes we ship different parts of the order separately. Click on "My Account"at the top of our site (to the left of the shopping cart) to log in. Once you are logged in, click on "My Orders" to track your packages. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

       

      When will my backorder arrive?

       

      Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

       

     

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      My Account

       

      How do I create an account?

       

      1) Click on"My Account"at the top of our site (to the left of the shopping cart) .

      2) Click on "create new account."

      3) Fill out all the required fields.

      Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

       

      How do I edit my account information?

       

      Click on"My Account"at the top of our site (to the left of the shopping cart) to view and edit your account information.

       

      How much is my shipping?

       

      Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

       

      I forgot my password.

       

      Click on"My Account"at the top of our site (to the left of the shopping cart). Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

       

      How do I return an item?

       

      You have two weeks (14 calendar days) from the day the package is delivered to notify us that you wish to return an item. Once we have been notified, you have two weeks (14 calendar days) from the date of notificationto have the item returned to us. Certain conditions apply. Click here to read our return policy.

       

      I received the wrong product

       

      If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

       

      What is your return policy?

       

      Our return policy can be read here, or in the bottom menu.

       

      When will my order ship?

       

      Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the Click on"My Account"at the top of our site (to the left of the shopping cart) to log in and track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

       

     

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      Shipping and Returns

       

      Shipping Methods

       

      House of Staunton proudly offers a variety of shipping methods from Fedex and the US Postal Service (USPS).Depending on the item/s being purchased and the delivery address, not all delivery options will be available to all customers. The rates quoted by our website reflect theactual shipping charge being quoted by that carrier for that particular method of delivery. In other words, that is what it will cost us to ship the package to the address that was provided. As such, we can not offer any shipping discounts beyond what is quoted on our website.

       

      International Shipping

       

      We are proud to ship to customers in many countries around the globe. All orders shipped internationally will be shipped via FedEx International Economy or FedEx International Priority. Please note that the arrival times listed on the U.S. web site apply to U.S. shipping addresses only. The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due.

       

      Fedex International Shipping

       

      House of Staunton is proud to announce that our Fedex International Rates reflect a discount of upwards of 70% off the Fedex Standard International Shipping Rates. Fedex has graciously offered us a very generous discount package, and we in turn pass those shipping savings on to our customers.

       

      Media Mail

       

      House of Staunton proudly offers Media Mail shipping, a very cost-effective way to send DVDs, Books and Software via the US Postal Service. Please note that because the US Postal Service has significant restrictions on what can, and what can't be sent via Media Mail, we can only offer this option on orders where ALL of the items being ordered qualify as Media Mail.

       

      If you purchase even one item that does not qualify for Media Mail, such as a chess clock or a chess set, your order will not be Media Mail qualiified and the website will not offer it as a shipping option. We re sorry, but Media Mail is only available to customers living in the United States.

       

      Sales tax

       

      Sales Tax is excluded for every state with the exception of residents in Alabama. Standard Rates Apply.

       

      Returns and Exchanges

       

      All returns and exchanges will void free shipping and will be charged standard shipping rates.

       

      FedEx Shipping Map

       

      Map is for planning purposes only; many factors may affect actual delivery times

       

     

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      International Shipping

       

      Do you ship to my country?

       

      Please create an account by clicking on"My Account"at the top of our site (to the left of the shopping cart). During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

       

      What are my payment choices?

       

      During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

       

      When will my order ship, and what are my shipping charges?

       

      Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

       

      What is your return policy?

       

      You can find our Return policy here.

       

     

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      Guarantees

       

      Low Price Gurantee

       

      It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

       

      Privacy Policy

       

      We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

       

      Security

       

      This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

       

     

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      Pricing and Billing

       

      Do I have to pay sales tax?

       

      You only have to pay sales tax if you are located in the same state as our warehouse.

       

      I have a question about my charges.

       

      Click on"My Account"at the top of our site (to the left of the shopping cart) to log in and review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

       

      I need a copy of my receipt/invoice

       

      Click on"My Account"at the top of our site (to the left of the shopping cart) to print invoices.

       

      When will my credit appear on my account?

       

      Credits usually take 7-10 business days from the time we receive your item(s).

       

      When will my credit card be charged?

       

      Your credit card will be charged within 24 hours prior to shipment of your item(s).

       

     

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      Buyer's Guide

       

      How do I buy/redeem a gift certificate?

       

      How to buy a gift certificate:

       

      1) To purchase a gift certificate for someone, read the following and/or click here.

      2) Click the Add To Cart button to begin generating your certificate(s).

      3) Once this is done, a special page will be provided that allows the choice of method to have gift certificate sent. You can opt to have their gift certificate sent via e-mail or have a printed certificate sent via regular mail.

      4) Once either option is chosen, you will be taken to a second screen that will allow you to select the amount the certificate is to be made for, the number of certificates to be ordered, fields to define who the certificate is to be for, sent from and a brief message.

      5) For e-mail certificates, you will also be given a field to define the address the certificate will be sent to.

      6)Customers can then finish adding the gift certificate to their shopping cart.

       

      How to redeem a gift certificate:

       

      Option One

       

      Redeem it right now by clicking here and applying it to your account

       

      Option Two

       

      1) Add your purchase items to your shopping cart.

      2) After verifying your cart items, proceed to the checkout screen.

      3)Complete the required checkout information.

      4)Before placing your order, you can make changes to your order, or add options to your order by using the links at the bottom of the page.

      5) Select apply a gift certificate Click on the link, then insert your gift certificate code into the provided field.

      6)If everything else is complete, you are ready to place your order.

       

      Please Note: gift certificates are not the same as coupon codes, and will only work in their respective field

       

      How do I find my product?

       

      To find the product(s) you're looking for, you may :

      1) Use the navigation menus on the top, left & bottom of our website, or

      2) Type a keyword into the SEARCH box.

      If you have any trouble locating a product, feel free to contact customer service for assistance.

       

      How do I navigate the site?

       

      Simply mouse over the Shop by Department button, where you can select the category you want to view.

      You may also use the search bar located next to the shop button if you know what you are generally looking for.

       

      How do I use a coupon?

       

      After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

       

     

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      Additional Support

       

      How do I contact you?

       

      Please click here for all available contact options

       

    What Our Customers Are Saying About The House Of Staunton

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