Important Information for Mail Order Customers

The House of Staunton is proud to announce that our Mail Order Customers are now able to submit  their orders via our website! There are 3 main benefits to our new system: 

• Mail Order Customers will be able to quickly and accurately determine the shipping costs for any order.
  
• The order will immediately be submitted to the House of Staunton, allowing our staff to know about the order before payment is rendered. Should the Mail Order Customer have any questions, they can can immediately contact us and our trained staff will already be aware of the order and will be able to provide immediate assistance.
  
• A copy of the order will be emailed to the Mail Order Customer, which can be printed out and included with their payment. There is no need to have to fill out an order form or include a handwritten note that may not include all of the necessary information. 

To Place an Order via our Mail Order System

Step #1 - Add the item/s to your shopping cart, as if you were purchasing them via our website

Step #2 - When you have entered all of the item/s to your shopping cart, please click on the Complete Order... button on the Shopping Cart page, which is shown below:

NOTE: THIS IS NOT CLICKABLE - THIS IS FOR ILLUSTRATION PURPOSES ONLY!

Step #3 - Once you have clicked on the Complete Order... button, you will be taken to the Information Entry page. Please fill out the form completely as this is the information that will be used when the order is processed.

Step #4 - Near the bottom of the Information Entry page, after you have provided all of your contact information, is where it asks you to select which method payment you wish to provide. Please select the Mail Order Purchase option from the page, which is shown below:   

NOTE: THIS IS NOT CLICKABLE - THIS IS FOR ILLUSTRATION PURPOSES ONLY!

Step #5 - Once you have filled out form and selected the Mail Order Purchase option, click on the Please Click Here to Continue button, which is shown below:  

NOTE: THIS IS NOT CLICKABLE - THIS IS FOR ILLUSTRATION PURPOSES ONLY!

Step #6 - The Next screen allows you to select which method of shipping you want. We offer a wide range of services from UPS and United States Postal Service.  This screen shows you the various options you are eligible for and the shipping costs. Please select your preference and click on the Verify Order button, which is shown below:

NOTE: THIS IS NOT CLICKABLE - THIS IS FOR ILLUSTRATION PURPOSES ONLY!

Step #7 - The Next screen is the verification screen, where it asks you to confirm that you have entered the correct shipping and billing addresses. Please review this information carefully and confirm that it is correct. Once you have verified that the information is correct, click on the Click Here to Continue button, which is shown below: If you do not click on this button, your order will not be saved so it is important that you click on this item.

You MUST click the above button to enter your order.
You WILL receive a confirmation email detailing your order. If you do not receive a confirmation email, then you failed to complete submission of your order.
NOTE: THIS IS NOT CLICKABLE - THIS IS FOR ILLUSTRATION PURPOSES ONLY!

Step #8 - After you have clicked the button, you will directed to a confirmation web page that confirms that your order has been submitted. Please check the email for the email address that you specified for an email from sales@houseofstaunton.com. and the subject of  Thank you for your order. Once you have received this email, please print it out and include it when you remit payment.  

IMPORTANT NOTE: Your order will not be processed and shipped until 
The House of Staunton has received payment! 

Payment Terms - The House of Staunton accepts checks and money orders, but we do require that they be made out in US Dollars and that the amount shown is equal to the amount of the order being placed. Please do not send cash!  We can not take any responsibility for cash that is lost in transit. We also accept all major credit cards - American Express, Discover, Visa and Mastercard. 

IMPORTANT NOTE: For those customers who are uncomfortable with submitting
their credit card information via the internet, our Mail Order System will allow them
to place their order via the Internet and call us at +1 256 858 8070 to submit payment details! This
will allow us to process and ship their order immediately!